SEPANG – As part of efforts to digitalise the airport environment, Malaysia Airports will be implementing a Passenger Reconciliation System (PRS) at both terminals in KL International Airport (IATA Code: KUL) by December 2019. This implementation is among several identified under the Airports 4.0 initiative.
The implementation of the PRS will provide better efficiency to the airport and airlines operating at KUL as it allows for real-time validation of passenger information at all screening checkpoints. Airport and aircraft security will also be enhanced as baggage belonging to no-show passengers can be quickly identified and offloaded from the aircraft. This will also have the added advantage of improving airline on-time performance.
According to Malaysia Airports chief operating officer (COO) Dato’ Mohd Shukrie Mohd Salleh, “Implementing the PRS will enable passengers to experience a more seamless journey when passing through the various airport checkpoints. The enhanced security aspects from the PRS will also allow Malaysia Airports to implement the ‘open gate’ concept at all boarding lounges at klia2 terminal. Currently the boarding lounges are confined within glass walls for security reasons. We want to tear down the glass walls to create more space for passengers to sit comfortably while waiting for their departure.”
Currently passengers who arrive early at the gates need to wait for airlines staff to open the gates in order to access the ample seating provided at the boarding lounges. This is one of the recurring pain points highlighted by passengers in their feedback to the airport operator.
“As we aspire to create happy airport guests by becoming a caring host, many of our improvement initiatives are implemented based on passenger feedback. Together with AirAsia, we have started to pilot this ‘open gate’ concept at one of the domestic boarding lounges and passengers have been appreciative of this initiative,” added Dato' Shukrie.