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Kuala Lumpur, Kuala Lumpur, Malaysia

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Air Asia Stands to Benefit from Malaysia Airports’ New Dedicated Crew Processing Centre at klia2

New Dedicated Processing Centre at klia2 will enable Departing Airlines Crew To Reach the Boarding Gates Faster and Improve Airlines’ On Time Performance (OTP)

SEPANG– The construction of a new dedicated processing centre at KL International Airport’s (IATA Code: KUL) second terminal, klia2 is currently underway nearing almost 50% completion. The project which was kicked off last October is expected to be operational by May this year. This initiative by Malaysia Airports aims to optimise the operational processes for the airlines particularly AirAsia, the leading low-cost airline operating from klia2. 

The new dedicated processing centre encompasses integrated processes known as Customs and Immigration clearance (CIQ) that will significantly reduce the time taken by departing airline crew to reach the boarding gates. For domestic flights the time is reduced by 66%, while for international flights the crew can save more than 40% of the time to reach the gates compared to current with the dedicated processing centre. This is made possible because the dedicated processing centre will enable the crew to bypass the terminal building to get to the designated departure gates directly. This synergistic collaboration between Malaysia Airports and AirAsia with the cooperation of government agencies such as the Immigration Department of Malaysia and the Royal Malaysian Customs will create a great impact for the airlines in terms of better operational efficiency and turnaround time. 

Raja Azmi Raja Nazuddin, the group chief executive officer of Malaysia Airports was pleased with the progress of the construction of the dedicated processing centre. He said, “We are continuously providing support in all ways possible to our airline partners as we firmly believe in working together to achieve a single vision, and that is to make KUL a leading hub in the region. We hope that the dedicated processing centre will benefit AirAsia in more ways than one as the largest low cost airline at klia2. Apart from greatly reducing their crew travelling and processing time from the airline’s headquarters to the boarding gates, the faster processing time will also improve their punctuality and performance.

Azmi commented that Malaysia Airports is committed to assist its airline partners to grow be it through new routes or additional flights. “In fact with the enhanced turn-around time, AirAsia has proposed new flight schedules which may increase their flight frequency by up to 18 flights per week for some of its current routes. We are optimistic the RM 3.0 million investment that we made for the new facility will serve our airlines well in time to come.” He added that last year, klia2 received 31million passengers, an increase of 5.3% as compared to the previous year. 

The latest updates on the new dedicated processing centre facility at klia2 are available on all Malaysia Airports social media platforms - Twitter (@MY_Airports), Facebook (@malaysiaairports) and Instagram (@malaysiaairports).

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