The travelling experience in klia2 will be made easier and faster by mid-February 2018 as passengers are able to fully enjoy self-baggage drop facility at KLIA’s second terminal
SEPANG - As announced previously, Malaysia Airports is making the travelling experience for passengers at KL International Airport’s (KLIA) second terminal, klia2, much easier and faster through the use of self-baggage drop (SBD) facility. 15 counters at Row V & W will be fitted with SBD facility starting from 7 January 2018. The installation will be completed by 11 February 2018.
This SBD facility is Scan&Fly by SITA, a world-leading specialist in air transport communications and information technology. Scan&Fly can be enjoyed by more than 25 million AirAsia passengers who pass through klia2 in a year, subject to the airline’s assignment of their check in counters.
According to Malaysia Airports managing director Datuk Badlisham Ghazali, as an airport operator, their main aim is to continuously provide convenience to the passengers in line with their mission providing joyful experience at the airport. This SBD implementation is also a key initiative in the five-year business plan, Runway to Success 2020 (RtS2020) under the KUL Hub strategic pillar which aims to strengthen KLIA’s position as a regional hub. “With the SBD system at our terminal, baggage drop queue time can now be cut to half the previous time from 2.5 minutes per passenger before to only 1 minute per passenger now. With the strong growth in passenger traffic numbers in recent years, this initiative will certainly enhance the travelling experience. As at November 2017, klia2 registered a total of 27.4 million passenger traffic movements,” he added further.
The SBD implementation will also increase the per-hour number of passengers handled during baggage drop from an average of 24 previously to 60 passengers an hour now.
During the one-month installation, passengers are advised to check with airport and airline ground staff at the terminal for any enquiries.