Malaysia Airports continues its practice of regular engagement with all its airline partners to discuss any rising operational and financial matters.
In the case of the collection of Passenger Service Charges (PSC), Malaysia Airports is working closely with all its major airline partners in resolving the payments. PSC is a government regulated charge payable to Malaysia Airport that are collected by airlines in advance from passengers by including it in the ticket price. PSC is only payable when passengers board their aircraft and is used for the maintenance and continuous enhancement of facilities and services at the airport.
Malaysia Airports values the relationship it has with all airline partners equally. We are constantly looking at ways to improve and enhance the billing and payment processes.
Today, Malaysia Airports launched its newly developed Online Billing Portal that is aimed to benefit nearly 15,000 clients, vendors and business partners including the airlines. With this portal in place, the finance process for all our partners will be more efficient and transparent. Business partners will be provided with a unique ID that will allow them to access the portal and view information such as billing and payment dates.
This initiative is undertaken with a view to facilitate our partners in accessing and validating billing details and payment status online and on demand. With this in place, we expect the collection process to be more effective for both our accounts department and our partners.