SEPANG - Malaysia Airports does not condone rude behaviour on the part of any of its staff and has taken disciplinary action on its Aviation Security (AVSEC) personnel following an incident where airport guest, Noorul Huda Abdul Wahab had reported she was discourteously treated when attempting to enter the terminal building at KL International Airport (IATA Code: KUL) to send off her family last weekend.
Upon being made aware of the incident, we had immediately launched an investigation which confirmed that the incident was as reported.
We would like to extend our sincerest apologies to Noorul and her family on the unfortunate incident. We are deeply committed to deliver a warm and welcoming experience to all our airport guests and any digression from our service culture even while implementing established standard operating procedures will not be tolerated.
We would also like to take this opportunity to remind all passengers to refer to our website for the FAQ on the new normal during the Recovery Movement Control Order (RMCO). You may visit our website www.malaysiaairports.com.my or follow our social media platforms on Facebook (Malaysia Airports), Twitter (MY_Airports) and Instagram (Malaysia Airports) to get the latest updates. If you require any assistance in the terminal, do approach our friendly roving airport ambassadors wearing the “May I Help?” sash.
At Malaysia Airports, our guests are our priority. We welcome your feedback on your experience at our airports; write to us at care@malaysiairports.com.my or through our social media platforms