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Safety Measures In Place At Airports To Welcome Increased Passengers During Holiday Season

Malaysia Airports issues travel advisory to remind passengers to adhere to all safety measures for their continued wellbeing

SEPANG – With the recent relaxation of domestic travel, Malaysia Airports is expecting an increase of passengers at its network of airports during the upcoming long holidays. Our main hub, KL International Airport (IATA Code: KUL) is expecting more than 99,000 domestic passengers and 19,000 international passengers for the period between 24 December 2020 until 31 December 2020, a four-fold increase from the same period last month. As such, airports nationwide have increased their vigilance to ensure that all safety measures that have been put in place are well implemented so that passengers are assured of a safe and joyful travel experience in the new normal. 

The group chief executive officer (Group CEO) of Malaysia Airports, Dato’ Mohd Shukrie Mohd Salleh said, “The safety of our passengers continues to be our main priority. With the surge in passenger movements in the next couple of weeks, our airports are ready to accommodate the increase with the strictest compliance to the new Standard Operating Procedures (SOPs). Our airport front liners will be on ground to help passengers and ensure the processes at each touch point are carried out efficiently and for their utmost safety. As we strive to provide the best service to all our guests, we would like to remind all passengers to also play their part in adhering to the new norms of travelling i.e. by wearing face masks, practising physical distancing and frequently sanitising and washing hands to keep them clean.”
Since the onset of the COVID-19 pandemic, all airports have installed contactless thermal screening at departing and arriving touchpoints as well as sneeze guards at all counters to minimise physical contact. Sanitisation is carried out at least 8 times a day at all passenger heavy areas and facilities such as toilets, check-in counters, lifts, escalators, seats and baggage trolleys, among others. Malaysia Airports has also leveraged on the usage of technology and recently introduced the Ultraviolet Chamber (UVC) which produces UV light that interrupts the transmission of airborne infectious pathogens for its toilets to further curb the pandemic. We also have hand sanitisers placed strategically across the airport building for the added convenience of our passengers. 

Dato’ Mohd Shukrie reiterated that service levels have been optimised to not only mitigate the safety risks but also congestion and long wait time at touch points and high traffic facilities such as the F&B outlets at the airports. “We have expedited our Airports 4.0 journey to digitalise the passenger experience. Our latest initiative was the implementation of a contactless ordering and payment system at the F&B outlets where guests make their order and pay online immediately without the hassle of queueing at the counter. This new technology ensures a safer guest experience as physical distancing at the outlets can be more effectively observed,” he said. 

To ensure a seamless journey this holiday season, here is a travel advisory for all guests of Malaysia Airports during this busy period:
1) Please check with your respective airlines on the latest flight schedule.
2) Please check on your eligibility to travel, be it domestically or internationally based on the latest SOPs announced by the government.
3) Please check on the requirements for any additional documents or medical tests (COVID-19 swab test) that you need before you arrive at the airport.
4) Please arrive at least three hours before your flight departure time.
5) Please adhere to all safety measures such as the wearing of face mask in the terminal area and to practise physical distancing at all times. 
6) Please utilise contactless payment at the retail and F&B outlets. We accept Visa, Mastercard, FPX, Touch and Go, Boost, Grab Pay and Alipay.
7) Keep a lookout for the signage on nearest available washrooms in the event that the one you visited is fully occupied or is undergoing cleaning. At KUL, we have a total of 238 toilets and 55 surau at both terminals for the convenience of passengers.
8) Should you require any assistance at the airport including Mandarin/Arabic speakers, please approach our Airport CARE Ambassadors who can be easily recognised by their shoulder sash that says, ‘May I Help’.

To all guests, we would like to wish you happy holidays. To our friends celebrating this festive season, have a Merry Christmas and Happy New Year. Do continue to stay safe! #kitajagakita

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