asq

SEPANG – KL International Airport (KLIA) and Langkawi International Airport (LGK) are the world’s No.1 airports for Q2 2021 in the latest global Airport Service Quality (ASQ) survey by Airports Council International (ACI). Both airports achieved a perfect score of 5.0/5.0 in the industry survey that benchmarks the world’s best airports in terms of facilities and service standards. KLIA was previously in the 9th spot, scoring 4.99/5.0 for Q1 in the over 40 million passengers per annum (mppa) category whereas LGK was in 3rd spot with the score of 4.97/5.00 in the 2-5 mppa category.

Continuous efforts to elevate service level for a safe and joyful airport experience has resulted in tremendous improvements in global airport ranking and score

Sepang – Malaysia Airports today announced that it will be putting all international airports under its management through the Airport Service Quality (ASQ) Benchmarking programme run by Airports Council International (ACI), an organisation that represents airports around the world. ASQ is the world-renowned and globally established global benchmarking programme measuring passengers’ satisfaction whilst they are travelling through an airport.