Airport

SEPANG – KL International Airport (KLIA) and Langkawi International Airport (LGK retained their positions as the world’s best airports by achieving perfect scores of 5.00 respectively in the Airport Service Quality (ASQ) survey for Q3 2022. Both airports had attained the same top spot in Q2 2022. For Q3, KLIA shared the achievement in the over 40 million passengers per annum (mppa) category alongside eight other airports. Meanwhile, LGK was the only airport in its category of 2–5 mppa to score full points in the survey.

SEPANG – KL International Airport (KLIA) will be implementing Airport Collaborative Decision-Making (A-CDM) integrated system to increase operational efficiency its KLIA eco-system. The new initiative will see a collaboration between seven stakeholders at the airport including Civil Authority of Malaysia (CAAM), Malaysia Airlines (MH), AirAsia (AK), Batik Air (ID), Aerodarat, Pos Aviation and Ground Team Red (GTR).

SEPANG – KL International Airport (KLIA) has been placed at world's number 1 spot in the Airport Service Quality (ASQ) survey for Q4 2021. This placement is achieved alongside 9 other international airports in the same category of over 40 million passengers per annum (mppa) that had all received a perfect score of 5.00 in the global survey. The results were recently made known by Airports Council International (ACI) who is responsible for benchmarking the world’s best airports in terms of overall passenger satisfaction for terminal safety, facilities, services, and cleanliness.

SEPANG – Malaysia Airports has geared up readiness and safety at all its airports in facing the annual monsoon season by equipping its airports with flood mitigation measures. Sultan Mahmud Airport, Kuala Terengganu (IATA Code: TGG) recently completed the installation of portable submersible water pump and generator to flow any excess water into the sea. This was done with the help of Jabatan Pengairan dan Saliran (JPS) Terengganu and it complements two existing pump houses already available at TGG. 

Occasional congestion caused by lack of manpower resources by airlines

SEPANG – There are currently sufficient facilities including ample check-in counters provided by Malaysia Airports at Penang International Airport (IATA Code: PEN) to ensure a seamless experience for passengers.

SUBANG- This morning at approximately 3.20am, an accident had happened on the Runway of Sultan Abdul Aziz Shah Airport Subang involving a private aircraft and an airport engineering vehicle. We are saddened to inform that our staff who was the driver of the vehicle was critically injured. The staff is currently undergoing surgery and we are ensuring that he receives the best medical care, as we pray for his recovery. 

KUCHING– We are deeply concerned about the rodent infestation reported to be plaguing the MASkargo warehouse at Kuching International Airport (KIA). As the premises landlord, we have taken immediate measures by engaging our pest control team to work closely with MASkargo who has been occupying the building since 1984. We have set up rodent traps as a quick fix while we work on a long-term plan with them.

SEPANG – Malaysia Airports’ significant contribution to the growth of both the tourism and aviation industries was further heightened when Langkawi International Airport (IATA Code: LGK) received the Highly Commended recognition in the ‘Under 4 million passengers’ category at the prestigious Routes Asia 2019 Marketing Awards that was recently held in Cebu, Philippines.