The airport expects to introduce facial recognition technology at 50 self-service kiosks, 20 check-in counters and 56 units of eGates at security checkpoints and boarding gates.
SEPANG – Physical travel documents such as airline tickets and boarding passes may soon be a thing of the past for passengers at KL International Airport (IATA Code: KUL) with the first phase roll-out of the Single Token Journey initiative. The initiative utilises facial recognition technology to provide passengers with one single-token biometric identification authentication that will take them through the entire airport journey without having to show their boarding passes at all touchpoints from check-in right until the boarding gates. The authentication process is expected to take about five seconds for each passenger at every touchpoint thus shortening the airport journey considerably. The first phase of the technology roll out is expected to complete in the first half of 2021 where 50 self-check-in kiosks, 20 check-in counters and 56 eGates at security checkpoints and boarding gates at both KUL Terminal 1 and Terminal 2 will be equipped with facial recognition technology.
Group chief executive officer (Group CEO) of Malaysia Airports, Dato' Mohd Shukrie Mohd Salleh said that the Single Token Journey is a major component of the organisation’s Airports 4.0 initiative, “This initiative was among several identified mission critical projects that we forged ahead with despite constraints caused by the pandemic. Apart from the obvious benefit of improving our service levels to passengers by reducing airport processing time, it will also enable our passengers to go through a completely contactless experience and enhance their safety at the airport within the parameters of the new travel norms. Additionally, it will also minimise instances of fraudulent identity use.”
According to Dato’ Mohd Shukrie, the technology will also be integrated with the MYairports app where passengers can enrol their facial authentication even before they arrive at the airport itself. Integration with the immigration system will also enable foreigners to utilise the Immigration Autogates instead of queuing at the counters. Future implementation may also include other touchpoints such as retail purchases as well as access to airline lounges.
“Our aim is to make the airport future-ready especially when travel picks up again. We are making this technology available at the airport because we also need to restore confidence among air travel passengers and we hope to gain the cooperation of our airline partners to integrate their processes to adapt to this available technology,” he added.