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Our Policies
At Malaysia Airports, we believe in the value of conducting our business in an open and transparent manner that is based on ethical values and respect for the community, employees, the environment, shareholders and other stakeholders.

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Our Policies

Code of Ethics

The objective of the Code is to provide clear guidelines on permissible or non- permissible conduct in the business practices of Malaysia Airports. The Code is implemented to ensure that all Employees and its representatives comply with the same standards. It shall also serve as guidelines when making judgment calls on work ethics, including in bridging and fostering close relations between the Company and its customers. The business code of conduct for the Board of Directors is subject to the statutory duties of directors under various legislative enactments, and as stipulated under the Companies Act, Listing Requirements of Bursa Malaysia Securities Berhad and Securities Commission Act.


Download the Code of Ethics

Conditions of Use

For KLIA
Effective 1st February 2017, the Conditions of Use will govern the provision and use of the airports’ facilities and services at KLIA (including klia2) and the Designated Airports in Malaysia except for Senai International Airport. 

Kindly download the PDF below.

Download the Conditions of Use for KLIA

 

For Designated Airports:
Effective 1st February 2017, the Conditions of Use will govern the provision and use of the airports’ facilities and services at KLIA (including klia2) and the Designated Airports in Malaysia except for Senai International Airport. 

Kindly download the PDF below.

Download the Conditions of Use for Designated Airports

Environmental Management Policy

Malaysia Airports is committed to operate its Airports and other Business units in full compliance with applicable environmental national and international statutory and regulatory requirements, hence we shall:

Compliance

Ensure compliance to all applicable environmental legislation, standards and other requirements.

Leadership

Inculcate and demonstrate strong, visible leadership and behaviour towards environmental stewardship through protection, conservation and sustainable practices.

Business

Integrate a sustainable environmental values and best practices in our core business.

Stakeholders & Community Engagement

Proactively communicate and engage our environmental strategic goals and expectations to our community and stakeholders.

Objectives and targets

Incorporate continuous improvements by setting clear objectives and targets in our environmental approaches and performance.

Monitoring & Reporting

Ensure effective monitoring and,.reporting of environmental performances and occurrences to the community and stakeholders.

Training

Nurture employees' for personal growth through skill-enhancing training and education programmes.

Successful implementation of this policy will enhance our reputation in managing our environment and create long term value for our stakeholders and our country. We believe that it is pertinent that our employees and our community understands Malaysia Airports' impacts onto the environment and how we can contribute positively to a better and greener workplace in the long run .

Download the Environmental Management Policy

Environmental Protection Policy

Malaysia Airports shall at all times conduct its business operations with care and consideration for the environment and shall undertake all environmental responsibilities in a professional manner with dedication and commitment.

Our objective: Zero Harm or Damage to the Environment

To support and achieve our objective of ‘Zero Harm or Damage to the Environment’, we shall:

  • Uphold Environmental Protection as a Core Business Value;
  • Encourage Environmental Protection leadership at all levels;
  • Document, implement, maintain and continuously improve our Environmental Management System in accordance with the International Standards ISO 14001:2004;
  • Establish plans and procedures to ensure that all employees understand and comply with applicable environmental laws, regulations, contractual and other requirements;
  • Proactively identify, assess and control environmental risks within our operations, and ensure effective contingencies are in place to manage all perceived environmental risks;
  • Communicate our environmental goals and expectations to our people, subcontractors, suppliers, client’s organisations and other stakeholders;
  • Ensure that all Malaysia Airports’ worksites operate in accordance with our Environmental standards, applicable legislation and best industry practices; and
  • Report any and all incidents, investigate, learn and understand in order to prevent such incidents from recurring.

 

By adopting these principles, we believe that a strong Environmental Protection culture and awareness will evolve to drive and achieve our primary objective of ‘Zero Harm or Damage to the Environment’.

Fraud Policy

Introduction

Malaysia Airports Holdings Berhad (“the Company”) is committed to the highest standards of moral and ethical behaviour by its employees, management team, and other stakeholders of the organization. The Company view cases of fraud seriously and maintains a zero tolerance attitude towards fraud.

Purpose

The purpose of this policy is to prohibit dishonest and/or fraudulent activity and to establish procedures for reporting fraudulent activities to the management.

Scope

This policy applies to any fraud, or suspected fraud, involving employees as well as consultants, vendors, contractors, external agencies doing business with the Company’s employees, and/or any other parties with a business relationship with the Company.

Definition of Fraud

Fraud is defined as any intentional act or omission designed to deceive others resulting in the victim suffering a loss and/or the perpetrator achieving a gain.

Actions constituting fraud include, but are not limited to:

  • Any dishonest or fraudulent act
  • Forgery or alteration of any document belonging to the Company
  • Misappropriation or misuse of the Company’s property, equipment, materials, information or records
  • Impropriety in the handling or reporting of any transactions
  • Profiteering as a result of insider knowledge of Company’s activities
  • Disclosing confidential and proprietary information to outside parties for personal gain
  • Accepting or seeking anything of material value from contractors, vendors or persons providing services/materials to the Company.
  • Falsifying travel and entertainment expenses and/or utilizing the Company’s fund to pay for personal expenses
  • Falsifying or submitting false medical certificate
  • Any similar or related inappropriate conduct

Reporting

Employees should immediately report any suspected or detected fraud that may have occurred or is occurring either to their supervisor or the Head of Human Resource Services Division. If the notice is to the supervisor, then the supervisor must immediately notify the Head of Human Resource Services Division.

Confidentility

The Company treats all information received confidentially. Information on the identity of the individual who reports fraudulent activities will not be released without prior consent of the individual. Investigation results will not be disclosed or discussed with anyone other than those who have a legitimate need to know.

Investigation

All instances of frauds or suspicion of frauds reported under this policy will be thoroughly assessed by the Head of Human Resource Services Division and if deemed necessary, further investigation will be carried out. The Head of Human Resource Services Division will coordinate all investigations with affected areas, both internally and externally.

The investigation team will have:

  1. free and unlimited access to all Company’s records, staff and premises.
  2. the authority to examine and/or remove all or any portion of the contents or files and other storage facilities on the premises without prior knowledge or consent of any individual who is the custodian of any such item or facilities within the scope of the investigation.

 

The investigation results will be reported to the Managing Director of the Company and the Board Audit Committee.

Administration,

The Head of Human Resource Services Division is responsible for the administration, revision, interpretation, and application of this policy.

Infringement of Policy

Any employee who is found to have infringed this policy will be subjected to disciplinary action, including termination of employment.

Acknowledgement

Each employeeoftheCompanyis requiredtoexecute theattached acknowledgment that they have read and will comply with the Company’s Fraud

THIS POLICY IS EFFECTIVE FROM 1 JUNE 2012

No Gift Policy

To our valued vendors, agents and business partners, 

Malaysia Airports is committed to conduct our business in the highest standard of integrity and good governance.

In accordance to Malaysia Airports’ Code of Ethics and Conduct, employees shall not solicit or receive any gifts from current or potential vendors, agents and business partners, either directly or indirectly which may influence the employee’s judgement in a decision-making process or put the employees in a position of conflict.

We thank you for your continuous support and for observing Malaysia Airports No Gift Policy.

No Pets/Guide/Service/Hearing Animal Policy

  1. Passengers who are travelling with their pets/guide/service/hearing animal need to call and make necessary prior arrangements with the airlines. The “Pets On-Board/In-Cabin Allowed” Policy varies from one carrier to another and from one route to another.
  2. It is the airlines’ responsibility to escalate their policy to the passengers.
  3. Should the airlines allow the passenger to have pets on-board the aircraft, it is the passenger’s responsibility to obtain the relevant approval documents (transfers, health, vaccination certificates, etc) from the respective authorities.
  4. Small size pets/guide/hearing/service animals; upon approval; must at all times be with the passenger and in the permitted carriage. Size of the container permitted must be in accordance to the Single Cabin Luggage policy.
  5. Notwithstanding the above, the airport has the absolute discretion to disallow the small pets/guide/hearing/service animal in the permitted carriage to pass through the airport terminal building if its behavior is inappropriate, disruptive and an endangerment to other passengers or airport users. In such cases, arrangements must be made by passenger/airline to handle the pets/guide/service/hearing animal via the airside.
  6. The airport shall not be responsible for any harm/injury/fatality if the pets/guide/hearing/service animal is accidently released from its carriage and compromises the safety and security of the airport.
  7. The airport shall not be responsible in providing pets relief area (neither at the airside nor landside).
  8. The passenger or/and airline (when the pets/guide/hearing/service animal is in the possession of the airline while waiting to embark or disembark) takes full responsibility in providing the pets relief area. The passenger will be personally liable for any discomfort arising from their pets/guide/hearing/service animal relieving themselves either in the airside or landside area of the airport.

No Smoking Policy

Smoking is strongly discouraged at Malaysia Airports and is strictly forbidden in any of its offices, buildings, workshops or worksites, with the sole exception of the specifically designated smoking areas.

Our objective: A Smoking Free Working Environment

Local legislation, rights and health of non-smokers shall be taken into consideration. Designated smoking areas must be kept clean and tidy.

All designated smoking areas must be provided with appropriate equipment e.g. ash tray and disposal bins. These areas are displayed with appropriate signage to ensure that all smoking materials are properly extinguished and disposed off in accordance with good and safe housekeeping practices.

The following action is considered serious policy violations:

 

  • Smoking in the office or at any non-designated area. 

Any personnel who fail to comply with these requirements are liable to face disciplinary action in accordance with the appropriate Human Resource procedures.

Sustainability Policy

Malaysia Airports' core business is the management and operation of Malaysia's international, domestic and rural services airports. We aspire to create sustained stakeholder value as a world class airport business operator. Our stakeholders are our people, our community, our customers, our environment, our investors, our regulators and our country.

We are proud of our airports and are committed to creating sustainable world class aviation gateways as a symbol of national pride.

Malaysia Airports is committed to achieving environmental and social sustainability in operating its business. Through doing so, we aim to create Sustainable Development in all aspects of our business.

In upholding our commitment to sustainability, Malaysia Airports will:

  • Integrate sustainability as a consideration in all planning and development decisions, including management, communication, procurement and operation, as well as support sustainable practices in our business marketplace.
  • Operate in a healthy, safe, secure and efficient manner. Sustainability is central to the way we think, the way we conduct ourselves, and the approach we perform our day to day business.
  • Nurture the professional and personal growth of our people through constructive social development projects, positive team-building activities and skill-enhancing training and education programmes.
  • Develop and effectively implement an Environmental Action Plan for all our airports, as well as commit to measuring and monitoring sustainability practices to the extent possible.
  • Rehabilitate the social, natural and economic environment affected by our activities and continuously look for opportunities to improve our global environmental performance.
  • Honour our commitment to creating a pathway towards carbon-neutral growth and aspire for a carbon-free future, as signatory to the Aviation Industry Commitment to Action on Climate Change (Geneva, April 2008).
  • Take a leadership role in sustainability initiatives that strengthen the social well-being and community relationships with our stakeholders and the country we serve.
  • Celebrate our local art, culture and heritage, and promote the use of locally and sustainably sourced products, services and labour.

Successful implementation of this policy will enhance Malaysia Airports' reputation, customer loyalty, passenger experience and create long term value for our stakeholders and our country. We believe in working closely with all stakeholders to enhance the sustainability of Malaysia as a place to live and work, to trade and to host local and international tourists.

Policy on Prevention and Eradication of Drug and Alcohol Abuse in the Workplace

Malaysia Airports is committed to provide a safe and healthy working environment for its employees and stakeholders.

We believe that the use and abuse of drug and alcohol will impair the ability of individuals to discharge their duties, and have serious and adverse effects on safety, efficiency and productivity of the workplace.

We adopt a ZERO TOLERANCE policy on the consumption, possession, distribution or selling of:

  1. drugs; and
  2. alcohol

by any individual at the workplace.

We reserve the right to:

  • Conduct a search on any individual and/or his/her personal belongings within our premises where it is suspected that drug, alcohol or substance abuse has occurred, or as and when deemed necessary.
  • Require any individual within our premises to undergo testing for the presence of drug and alcohol.

This policy applies to all our employees, vendors, visitors, customers and contractors who are in our premises.

Any employee found to have infringed this policy will be subjected to disciplinary action, including termination of employment. Non-employees will be required to leave our premises with immediate effect and appropriate actions will be taken against them.

Privacy Notice

This Privacy Notice sets out how Malaysia Airports Holdings Berhad ("MAHB") and its wholly owned subsidiaries (excluding Malaysia Airports Sdn. Bhd., Malaysia Airports (Sepang) Sdn. Bhd., including Sama-Sama KL International Airport Hotel,Malaysia Airports (Niaga) Sdn Bhd and Eraman (Malaysia) Sdn. Bhd.), will handle personal information in accordance with the Personal Data Protection Act 2010 ("PDPA") and the laws of Malaysia.

1. What This Privacy Notice Explains

This Privacy Notice explains:

  • What kind of personal information we collect
  • How we collect your personal information
  • How we use your personal information
  • When we disclose your personal information
  • Access to your personal information
  • Correcting your personal information
  • Online dealings with MAHB and/or its subsidiaries

Please note that this Privacy Notice does not cover personal information collected or held by us about our employees and is to be read subject to any overriding provision of law.

2. Our Commitment To You

We at MAHB and our subsidiaries, value the trust of our customers, airport users and of the public. We are committed to protecting your personal information and ensuring that your personal information is used only for the purposes stated herein and/or as otherwise provided for in law.

3. Defining Personal Information

Personal information refers to any information which relates directly or indirectly to you. This includes any information that can be used to distinguish, identify or contact you. For the purposes of this Privacy Notice, personal information encompasses sensitive personal information which relates to information relating to your health, political opinions, religious beliefs, etc.

4. What Kind Of Personal Information We Collect

In order for MAHB and our subsidiaries to operate in an efficient and effective manner and provide you with the best service possible, we may collect personal information from you which may include but is not limited to contact information about you such as your name, address(es), telephone number(s), email address(es) and other contact information, profession, date of birth, country of residence and gender, information captured on security systems, including a recording of your image on Closed Circuit Television (CCTV) and a recording of your voice from calls to certain airport operations or security telephone lines.

5. How Do We Collect Your Personal Information?

MAHB and/or its subsidiaries may collect personal information from you in one or more of the following methods:-

  • use of any of our services and/or products
  • fill in forms (for example, visitor registration forms, safety pass application forms)
  • make an enquiry with us (in person with one of our staff, over the phone, via email or through our websites)
  • participate in any of our surveys
  • enter into any competitions run by us
  • respond to any marketing materials we send out
  • subscribe to one of our publications (for example, newsletters)
  • make an application and/or register with any of our subsidiaries
  • commence a business relationship with us (for example, as a service provider or as a tenant)
  • visit any of our offices or lands
  • lodge a complaint with us
  • provide feedback to us (for example via our websites or in hard copy)
  • apply for permission or security clearance to enter restricted areas within MAHB and/or its subsidiaries

Other than personal information obtained from you directly (as laid out above), we may also obtain your personal information from third parties we deal with (e.g. law enforcement and other government agencies) or are connected with you (airlines, travel agencies, insurers) and from such other sources in respect of which you have given your consent to disclose information relating to you and/or where otherwise lawfully permitted. We also use Closed Circuit Television (CCTV) to record footage at our premises.

6. How We Use Your Personal Information

MAHB and/or its subsidiaries may collect personal information from you or from the category of third parties identified above which is to be utilised for one or more of the following purposes:-

  • to properly identify you
  • to assess your application(s) /request(s) for our services and/or products
  • to keep in contact with you and provide you with any information you have requested
  • to engage in business transactions
  • to establish and better manage any business relationship we may have with you
  • to process any communications you send us (for example, answering any queries and dealing with any complaints and feedbacks)
  • to improve our services and products and to develop new services and products
  • to notify you about benefits and changes to the features of our services and/or products
  • to determine how can we improves services to our customers
  • to produce data, reports and statistics which shall be anonymised or aggregated in a manner that does not identify you as an individual
  • to manage terminal and airside operations including general security, safety, traffic flow and risk management
  • to record any incidents involving you which occurs in MAHBs and/or its subsidiaries' land
  • to maintain records required for security, aviation, claims or other legal purposes
  • to investigate, respond to a defend claims made against, or involving MAHB and/or its subsidiaries
  • to conduct marketing activities (for example, market research)
  • to comply with legal and regulatory requirements
  • for any other purposes that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities

CCTV footage, in particular, may also be used for the following purposes:

  • for quality assurance purposes
  • to assist in the prevention and detection of acts of unlawful interference against aviation
  • detecting and deterring suspicious, inappropriate or unauthorised use of our facilities
  • detecting and deterring criminal behavior
  • conducting incident investigations

7. Disclosure of Your Personal Information

As a part of providing you with our services and/or products and the management and/or operation of the same, MAHB and/or its subsidiaries may be required or need to disclose information about you to the following third parties:

  • law enforcement agencies
  • government agencies
  • MAHBs and/or its subsidiaries' tenants and licensees (for example, airlines, retail outlets at airport terminals, transport operators and other companies operating on MAHB and/or its subsidiaries land)
  • companies and/or organisations that act as our agents, contractors, service providers and/or professional advisers
  • companies and/or organisations that assist us in processing and/or otherwise fulfilling transactions that you have requested
  • our business associates and other parties for purposes that are related to the purpose of collecting your personal information
  • other parties in respect of whom you have given your express or implied consent

subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to MAHB and/or its subsidiaries.

8. Direct Marketing

MAHB and/or its subsidiaries may use your personal information to provide you with information about our and third party services and/or products, which may be of interest to or benefit you, except where otherwise requested by you.

In certain instances, we may disclose your personal information to our preferred merchants and strategic partners. However, please note that we will only disclose your personal information to our merchants and strategic partners where your prior consent has been obtained and subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to MAHB and its subsidiaries.

We take reasonable steps to ensure that our agreements with our merchants and/or strategic partners include appropriate privacy and confidentiality obligations.

If you do not wish your personal information to be utilised for the purposes of marketing or should you change your mind in relation to your previous decision, please contact us at the address detailed at the end of this Privacy Notice. Your latest written instructions to us will prevail.

9. What If Personal Information Provided By You Is Incomplete?

Where indicated (for example in application forms), it is obligatory to provide your personal information to us to enable us to process your application for our services and/or products. Should you decline to provide such obligatory personal information, we may not be able to process your application or provide you with our services or products.

10. Your Rights To Access And Correct Your Personal Information

We can assist you to access and correct your personal information held by us.

Where you wish to have access to your personal information in MAHB and/or its subsidiaries possession, or where you are of the opinion that such personal information held by us is inaccurate, incomplete, misleading or where relevant, not up-to-date, you may make a request to us via our Data Access Request Form or Data Correction Request Form respectively. These forms are available at our offices upon request. 

We will use reasonable efforts to comply with your request to access or correct your personal information within 21 days of receiving your duly completed Data Access Request Form/Data Correction Request Form and the relevant processing fee (if any).

Please note that MAHB and/or its subsidiaries may have to withhold access to your personal information in certain situations, for example when we are unable to confirm your identity or where information requested for is of a confidential commercial nature or in the event we receive repeated requests for the same information. Nevertheless, we will notify you of the reasons for not being able to accede to your request.

11. Online Dealings With MAHB And/Or Its Subsidiaries

Cookies

MAHB and its subsidiaries collect information about your use of our website from cookies. Cookies are packets of information stored in your computer which assist your website navigation by customizing site information tailored to your needs. Cookies in themselves do not identify the individual user, just the computer used. You are not obliged to accept cookies. If you are concerned, you can set your computer either to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. However, rejection of cookies may affect your use of the website as we will be unable to personalize aspects of your use of the website.

Links To Third Party Websites

Please be informed that this Privacy Notice applies solely to our website and/or MAHB subsidiary websites and does not apply to any third party websites you may access from our websites. To determine how they deal with your Personal Information, you should ensure that you read their respective privacy policies.

12. Updates To Our Privacy Notice

MAHB and its subsidiaries may amend this Privacy Notice from time to time. Please check our website on an ongoing basis for information on our most up-to-date practices.

13. Our Contact Details

Should you have any queries, concerns or complaints in relation to this Privacy Notice, kindly contact us during office hours (between 8.30am to 5.30pm - Monday to Friday) at the following contact points:

Designation Perception Management Manager
Telephone 03-87777000
Fax No 03-87777210
E-mail CARE@malaysiaairports.com.my
Address Malaysia Airports Holdings Berhad
Malaysia Airports Corporate Office,
Persiaran Korporat KLIA,
64000 Sepang Selangor.

 

Or click here

Privacy Notice for Shareholders

PRIVACY NOTICE (SHAREHOLDERS)

Malaysia Airports Holdings Berhad (‘MAHB’) values your privacy and strives to protect your personal information in compliance with the Personal Data Protection Act 2010. 

This Privacy Notice is intended to bring to your attention our practices relating to the collection, processing and disclosure of personal information relating to your shareholding in MAHB.

For the purposes of this Privacy Notice, please note that “personal information” refers to personal information relating directly or indirectly to an identifiable shareholder in MAHB. 

Source Of Personal Information:

The personal information that we collect and process about you is sourced from:

  • information provided by relevant third party information sources, e.g. Bursa, the stockbroker / remisier acting on your behalf; or
  • shareholder communications effected by mail, e-mail, the telephone and/or our website.

What Kinds Of Personal Information We Collect:

The personal information about you that we collect includes but is not limited to your name, NRIC number and correspondence address. 

How We Use Your Personal Information

We collect, process and retain your personal information for our legitimate functions, including but not limited to: 

  • the registration and management of your shareholding in MAHB;
  • the communication of information to shareholders, including annual reports and other investor related information (if any);
  • for such purposes as may be required by our regulators (such as Bank Negara Malaysia, Securities Commission, Bursa Malaysia Securities Berhad, the Companies Commission of Malaysia and Inland Revenue Board); and
  • for such other purposes as may be required by law.

Disclosure Of Personal Information

To the extent necessary, we may disclose your personal information to relevant third parties which include: 

  • the share registrar(s) appointed by MAHB to manage the registration of shareholders;
  • third parties to whom we outsource our other internal functions; 
  • regulatory, enforcement and other relevant legal authorities; and
  • third parties that we may be deal with for the purpose of mergers and acquisitions.

Where we disclose your personal information to third parties, we will require these parties to abide by our, or equivalent, personal information practices and policies relating to the processing and retention of your personal information. 

Consent

Please note that for the purposes of you becoming a shareholder and/or your continued shareholding with us, it is deemed that you have consented to the collection and processing of the information detailed above. Where you do not provide us with the required information or withdraw your said consent, we will be unable to fulfil our contractual obligations to you. 

Your Rights

You have certain rights pursuant to the Personal Data Protection Act 2010. Should you wish to limit the processing of certain aspects of your and/or another person’s personal information, or wish to exercise your right to seek access to and/or to correct your personal information retained by us or have any questions or issues regarding this notice or your personal information, or have any complaints regarding the unauthorised use, disclosure or transmission of your personal information, please contact us at the address detailed at the end of this Privacy Notice. However, please be advised that in certain limited circumstances, your rights may be restricted pursuant to the Personal Data Protection Act 2010.

Revisions To Privacy Notice

This Privacy Notice may be revised from time to time. Notice of any such revision will be posted on our websites, www.malaysiaairports.com.my and/or by such other means of communication deemed suitable by MAHB.

Enquiries/Complaints/Communication

Should you have any queries, concerns or complaints in relation to this Privacy Notice, kindly contact us during office hours (between between 8.30am to 5.30pm – Monday to Friday) at the following contact points:

Designation General Manager, Secretarial & Legal Services
Telephone 03-8777 7011
Fax No 03-8777 7512
E-mail azniariffin@malaysiaairports.com.my
Address Malaysia Airports Holdings Berhad
Malaysia Airports Corporate Office,
Persiaran Korporat KLIA,
64000 Sepang Selangor.

Procurement Policies, Procedures & Guidelines (3Ps)

  1. To establish standard policies, procedures and guidelines for reference in conducting procurement activities within the Group.
  2. To comply with the spirit of Corporate Governance in respect of procurement processes.
  3. To ensure that procurement of works, services, supply and acquiring professional services is obtained at a reasonable price, in economic quantity, high quality and timely delivery.
  4. To provide relevant supporting document at all stages of procurement process framework.
  5. To ensure that MAHB procurements are obtained at best value and awarded only to the contractors, suppliers or service providers who offer the best contract package in terms of cost, service level and quality.

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Risk Management Policy Statement

The Risk Management Policy Statement of Malaysia Airports forms the philosophy behind the corporate dedication towards risk management. It is the intention that this statement shall ensure that all stakeholders, employees, partners and the public share an understanding of the objectives of our risk management commitment.

The rationale for the implementation of ERM framework is to:

  • Safeguard people, asset, property and the environment
  • Uphold our image and reputation
  • Enhance effectiveness, efficiency and continuity of our business management
  • Encourage proactive rather than reactive management
  • Provide a basis for strategic planning
  • Ensure compliance with mandatory requirements and standards
  • Provide assurance to stakeholders that risk identification and management of risks play a key role in the delivery of our business objectives
  • Ensure that there is adequate financial provision in the event of loss by having a structured risk financing process

 

 

  1. Malaysia Airports believes that risk management must be effective at all levels of the organisation.
  2. Managing risk is everyone’s responsibility. Staff must be aware and understand what are the acceptable risks within the organisation, and their roles in relation to the management of those risks.
  3. It shall be our policy to identify, assess and manage the key areas of risks to our organisation. In order to achieve this, we intend to integrate and embed risk management practices and risk awareness into the culture of Malaysia Airports through Enterprise Risk Management (ERM) framework.
  4. There shall be in place a structured Business Continuity Management for Mission Critical Activities to ensure resumption of business operations within an acceptable recovery period.
  5. Malaysia Airports’ risk management policy and supporting risk management procedures will form a systematic framework that will assist our ability to make sound decisions and ensure that our actions support the business objectives.
  6. Managing risks will be an integral part of our planning processes and the day-to-day running of the business.
  7. Management shall engage, empower and give ownership to all staff in the risk identification and management of risks which includes regular reviews of existing risks and the identification of new emerging risk.
  8. The board shall determine the company’s level of risk tolerance and actively identify, assess and monitor key business risks to safeguard shareholders’ investments and the company’s assets.
  9. The Board of Directors’ shall establish a sound risk management framework and internal control system. The Managing Director/Chief Executive Officer (CEO) and Chief Financial Officer (CFO) shall provide assurance to the board that the company’s risk management and internal control system is operating adequately and effectively.

 

Risk Management Policy Statement

The Risk Management Policy Statement of Malaysia Airports forms the philosophy behind the corporate dedication towards risk management. It is the intention that this statement shall ensure that all stakeholders, employees, partners and the public share an understanding of the objectives of our risk management commitment.

The rationale for the implementation of ERM framework is to:

  • Safeguard people, asset, property and the environment
  • Uphold our image and reputation
  • Enhance effectiveness, efficiency and continuity of our business management
  • Encourage proactive rather than reactive management
  • Provide a basis for strategic planning
  • Ensure compliance with mandatory requirements and standards
  • Provide assurance to stakeholders that risk identification and management of risks play a key role in the delivery of our business objectives
  • Ensure that there is adequate financial provision in the event of loss by having a structured risk financing process

 

 

  1. Malaysia Airports believes that risk management must be effective at all levels of the organisation.
  2. Managing risk is everyone’s responsibility. Staff must be aware and understand what are the acceptable risks within the organisation, and their roles in relation to the management of those risks.
  3. It shall be our policy to identify, assess and manage the key areas of risks to our organisation. In order to achieve this, we intend to integrate and embed risk management practices and risk awareness into the culture of Malaysia Airports through Enterprise Risk Management (ERM) framework.
  4. There shall be in place a structured Business Continuity Management for Mission Critical Activities to ensure resumption of business operations within an acceptable recovery period.
  5. Malaysia Airports’ risk management policy and supporting risk management procedures will form a systematic framework that will assist our ability to make sound decisions and ensure that our actions support the business objectives.
  6. Managing risks will be an integral part of our planning processes and the day-to-day running of the business.
  7. Management shall engage, empower and give ownership to all staff in the risk identification and management of risks which includes regular reviews of existing risks and the identification of new emerging risk.
  8. The board shall determine the company’s level of risk tolerance and actively identify, assess and monitor key business risks to safeguard shareholders’ investments and the company’s assets.
  9. The Board of Directors’ shall establish a sound risk management framework and internal control system. The Managing Director/Chief Executive Officer (CEO) and Chief Financial Officer (CFO) shall provide assurance to the board that the company’s risk management and internal control system is operating adequately and effectively.

 

Safety, Health and Environmental Policy

Malaysia Airports is committed to operate its Airports and other Business units in full compliance with applicable national and international statutory and regulatory requirements, free from hazards in consideration of Safety, Health and Environment Management System (SHEMS) and Aerodrome Safety Management System (ASMS) to employees, and other interested parties i.e. customers, vendors, and public to prevent pollution, injury and ill health.

We shall;

  • Ensure compliance to all relevant legal, other requirements, SHEMS and SMS elements.
  • Ensure commitment to the management of SHE and SMS risks.
  • Review SHE and SMS objectives and targets at regular intervals towards positive and continuous improvement.
  • Conduct internal audits periodically based on SHEMS and SMS elements and apply the audit system as guidance in compliance and continual improvement.
  • Review and investigate SHE and SMS issues and incidents thoroughly to ensure the effectiveness of the corrective action taken.
  • Conduct SHE and SMS awareness through communication with employees, and other interested parties i.e. customers, vendors, and public.
  • Act proactively and economically to reduce organization’s SHEMS and SMS impact.

 

Management and employees shall,

  • Be accountable towards SHE and SMS of individuals, customers, company’s assets, aircraft and others.
  • Encourage employees to report on SHE and SMS issues.
  • Be actively involved in the promotion of SHEMS and SMS culture to achieve the objectives and targets effectively.
  • Establishment of clear standards for acceptable behavior.
  • Identification of responsibilities of management and employees with respect to SHE and SMS performance.
  • Provide the necessary resources for SHEMS and SMS implementation.

 

Sexual Harassment Policy

Malaysia Airports Holdings Berhad (“the Company”) is committed in providing a workplace that is free from sexual harassment. Sexual harassment in the workplace is against the law and will not be tolerated. When the Company determines that an allegation of sexual harassment is credible, it will take prompt and appropriate corrective action. 

  • Unwelcome actions such as below are inappropriate and meet the definition of sexual harassment:
  • Sexual pranks, or repeated sexual teasing, jokes, or innuendo, in person or via e-mail or sms; 
  • Verbal abuse of a sexual nature; 
  • Touching or grabbing of a sexual nature; 
  • Repeatedly standing too close to or brushing up against a person; 
  • Repeatedly asking a person to socialize during off-duty hours when the person has said no or has indicated he or she is not interested; 
  • Giving gifts or leaving objects that are sexually suggestive; 
  • Repeatedly making sexually suggestive gestures; 
  • Making or posting sexually demeaning or offensive pictures, cartoons or other materials in the workplace; 
  • Off-duty, unwelcome conducts of a sexual nature that affects the work environment.

 

The above actions will constitute sexual harassment when:

  1. The unwelcome conduct unreasonably interferes with an individual's work performance or creates an intimidating, hostile, or abusive work environment; or
  2. An employment decision affecting that individual is made because the individual submitted to or rejected the unwelcome conduct.

 

If the Company receives a credible allegation of sexual harassment, or has reason to believe sexual harassment is occurring, it will take the necessary steps to ensure that the matter is promptly investigated and addressed.

Employees who have been found by the Company to have subjected another employee to unwelcome conduct of a sexual nature will be subjected to disciplinary action which will include termination of employment.

Stop - Work Policy

At Malaysia Airports we recognise that continuous commitment in Safety, Health and Environment management is critical to the success of our business activities and operations.

Our objective: Prevent Imminent Incidents, Accidents or Injuries

Our objective is to attain zero incident based on best industry practices, to be in compliance with international standards and applicable legislations.

All Malaysia Airports’ employees have a duty to embrace, apply and comply with the all-important

STOP – WORK principle.

  • To prevent imminent incident, accident or injury, ANYONE who observes an action or condition that is considered unsafe and potentially dangerous to personnel, equipment, environment and / or the project works has a right and duty to intervene and stop the work operation.

 

When it comes to Safety, Health and Environment, everyone in our organisation is expected to show responsible leadership towards the prevention of incidents and accidents, and is expected to actively intervene whenever potential risks to personnel, equipment, environment or the works are observed or identified.

The Management of Malaysia Airports is fully committed to the application and implementation of the STOP – WORK principle to ensure a safe working environment.

Terms and Conditions

Conditions of Access

General

These terms and conditions ("these Terms") govern your viewing, access and use of this website ("the Website") which is owned and operated by Malaysia Airports Holdings Berhad ("MAHB"), a public company incorporated in Malaysia and listed on the Main Board of Bursa Malaysia Securities.

For the purposes of these Terms, "we", "our" and "us" herein refers to "MAHB".

You are advised to read these Terms carefully before using the Website. By accessing and using the Website, you are deemed to have read and accepted to all of these Terms without modification.

If you do not agree to all or any of these Terms, please discontinue access immediately.

Applicability

The Website contains links to websites which are also operated by MAHB and its subsidiaries

(collectively referred to as "MAHB Group"). Your use of each of the MAHB Group's website is also subject to these Terms.

For the purposes of these Terms, the expression of "these Websites" herein refers to and includes "the websites operated by MAHB and/or its subsidiaries which are linked to the Website".

Content

All materials published on these Websites (including but not limited to articles, features, photographs, images and illustrations, collectively referred to as "Content") are protected by copyright, trademarks or other intellectual property rights, and are owned or controlled by MAHB (or its subsidiaries), or the party credited as the provider of the Content.

The Content of or accessible through these Websites is provided:

  1. "as is", "as available" and are subject to change at any time without notice to you; and
  2. without representations or warranties of any kind whether express or implied.

 

Restrictions on Access and Use

These Websites and their Content are protected by copyrights pursuant to Malaysia copyright laws.

You may only view and use these Websites in accordance with these Terms and for lawful and proper purposes.

You may download the Content but only for your own personal and non-commercial use Provided That all copies must include copyright and other intellectual property notices incorporated into the original material and no licence is granted in respect of the intellectual property rights reserved by us and/or providers of the Content.

You agree that you will not:

  1. upload, post, transmit, disseminate or make available any Content of these Websites that is not consistent with the permissible uses as outlined in these Terms ;
  2. use these Websites in a manner which causes or may cause an infringement of our rights or the rights of any other;
  3. use these Websites for any purpose that is illegal, unlawful or prohibited by these Terms and the laws; and
  4. use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of these Websites including but not limited to uploading or making available files containing corrupt data or viruses via whatever means.

We reserve the right to deny access to these Websites or any part thereof at any time without notice or need to assign any reason whatsoever.

Links to Third Party Websites

These Websites provide links to other sites and vice versa merely for your convenience and information.

These Terms does not apply to any third party websites that you may access from these Websites.

We shall not be responsible for the content and availability of such other sites that may be operated and controlled by third parties and for the information, products and services contained on or accessible through those websites.

Your access and use of such websites remain solely at your own risk. We will not be liable for any direct, indirect, consequential losses and/or damages of whatsoever kind arising out of your access to such sites.

Changes and Suspension

We reserve the right at our absolute discretion and without liability to:

  • change, modify, alter, adapt, add or remove any of these Terms; and/or
  • change, suspend or discontinue any aspect of these Websites.

We are not required to give you any advance notice prior to incorporating any of the above changes and/or modifications into these Websites.

Feedback

Your comments, suggestions, questions, feedback and the like regarding the Content and/or our services, including any ideas, inventions, concepts, techniques or know-how (collectively referred to as "Feedback") as disclosed therein, may be used by us for any purpose.

By contributing your Feedback, you will be giving us full consent to reproduce, use, disclose and distribute it to others without limitation, and in such circumstances you are not entitled to any reward or compensation of whatever nature from us.

Privacy Policy

Any personal information you supply to us when use these Websites will be used in accordance with our Privacy Policy or the respective MAHB Group's Privacy Policy.

Disclaimer

We do not warrant that the functions in these Websites will be uninterrupted or error-free, that defects will be corrected or that these Websites or the server that makes it available is free of any virus or other harmful elements.

We do not warrant or make any representations regarding the correctness, accuracy, reliability, or otherwise of the Content of these Websites or the results of their use.

Exclusion of Liability

By accessing or using these Websites, you agree that we will not be liable under any circumstances (including negligence) for any damages and loss of whatsoever nature including but not limited to any direct, indirect, special, consequential, punitive or incidental damages or loss, or damages for loss of use, profits, data or other intangibles, or the cost of procurement of substitute goods or services arising out of or related to the use, inability to use, unauthorised use, performance or non-performance of or reliance upon these Websites even if we have been advised previously of the possibility of such damages and whether or not such damages arise in contract, tort, under statute, in equity or at law.

We are also not liable nor responsible for any material provided by third parties with their own respective copyright and shall not under any circumstances, be liable for any loss, damages or injury arising from these materials.

Severability

If any provision of these Terms is determined to be invalid or unenforceable, then such invalidity or unenforceability shall not have any effect on any other provision of these Terms, all of which shall remain valid and enforceable.

Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with Malaysian laws, and the Courts of Malaysia shall have exclusive jurisdiction to adjudicate any dispute which may arise in relation thereto.

Privacy Notice - Malaysia Airports (Sepang) Sdn Bhd

Privacy Notice

This Privacy Notice sets out how Malaysia Airports (Sepang) Sdn Bhd and Malaysia Airports Sdn Bhd (collectively referred to as "Malaysia Airports") will handle personal information in accordance with the Personal Data Protection Act 2010 ("PDPA") and the laws of Malaysia.

1. What This Privacy Notice Explains

This Privacy Notice explains: -

  • What kind of personal information we collect
  • How we collect your personal information
  • How we use your personal information
  • When we disclose your personal information
  • Access to and correction of your personal information
  • Online dealings with Malaysia Airports

2. Our Commitment To You

Malaysia Airports values the trust of our customers, airport users and the public. We are committed to protecting your personal information and ensuring that your personal information is used only for the purposes stated herein.

3. Defining Personal Information

Personal information refers to any information, which relates directly or indirectly to you. This includes any information that can be used to distinguish, identify or contact you. For the purposes of this Privacy Notice, personal information encompasses sensitive personal information, which relates to information relating to your health, political opinions, religious beliefs, etc.

4. What Kind Of Personal Information We Collect

In order for Malaysia Airports to operate in an efficient and effective manner and provide you with the best service possible, we may collect personal information from you which may include but is not limited to contact information about you and/or other persons that you are making a booking for or travelling with ("Travel Companion(s)"). The personal information collected may include your and/or your Travel Companion(s) name, address(es), telephone number(s), email address(es) and other relevant contact information, passport information, date of birth, demographic information such as age and gender, country of citizenship, flight details, travel information, information necessary to facilitate travel or other services such as emergency contacts, seating preferences and special dietary or medical needs, transaction information such as credit card details, information for marketing purposes such as language preference and communication preferences, information captured on security systems, including a recording of your image on Closed Circuit Television (CCTV) and a recording of your voice from calls to certain airport operations or security telephone lines.

Where you provide us with the personal information of your Travel Companion, you confirm that you have obtained the prior consent of your Travel Companion(s) to provide us with their personal information and to view or change their information.

5. How Do We Collect Your Personal Information?

Malaysia Airports may collect personal information from you in one or more of the following methods: -

  • use any of our services or products
  • fill in forms (for example, visitor registration forms, safety pass application forms) or coupons (either online or in hard copy)
  • make an enquiry with us (either in person with one of our staff, over the phone, via email or through our websites)
  • participate in any of our surveys
  • enter into any competitions run by us
  • respond to any marketing materials we send out
  • subscribe to one of our publications (for example, newsletters)
  • commence a business relationship with us (for example, as a service provider or as a tenant)
  • lodge a complaint with us
  • visit any of our airports or offices
  • visit our websites
  • provide feedback to us (either via our websites or in hard copy)
  • apply for permission or security clearance to enter restricted areas within Malaysia Airports

Other than personal information obtained from you directly (as laid out above), we may also obtain your personal information from third parties we deal with or connected with you, for example from airlines, travel agencies and from such other sources in respect of which you have given your consent to disclose information relating to you and/or where otherwise lawfully permitted. We also use Closed Circuit Television (CCTV) to record footage at our premises.

6. How We Use Your Personal Information

Malaysia Airports may collect personal information from you or from the category of third parties identified above which is to be utilised for one or more of the following purposes:-

  • to properly identify you
  • to assess your application(s) /request(s) for our services and/or products
  • to keep in contact with you and provide you with any information you have requested
  • to better manage any business relationship we may have with you
  • to process any communications you send us (for example, answering any queries and dealing with any complaints and feedbacks)
  • to improve our services and/or products and to develop new services and/or products
  • to provide you with information on our other service(s), product(s) and offer(s) which may be of interest to you
  • to notify you about benefits and changes to the features of our services and product(s)
  • to determine how can we improve services to our customers;
  • to produce data, reports and statistics which have been anonymised or aggregated in a manner that does not identify you as an individual
  • to manage terminal and airside operations including general security, safety, traffic flow and risk management
  • to record any incidents involving you which occurs on Malaysia Airports' property
  • to maintain records required for security, aviation, claims or other legal purposes
  • to investigate, respond to a defend claims made against, or involving Malaysia Airports and/or its subsidiaries
  • to conduct marketing activities (for example, market research)
  • to comply with legal and regulatory requirements
  • for any other purposes that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities

CCTV footage, in particular, may also be used for the following purposes:

  • operational reasons such as traffic flow and access
  • for quality assurance purposes
  • to assist in the prevention and detection of acts of unlawful interference against aviation
  • monitoring the safety and security of airport users and workers
  • detecting and deterring suspicious, inappropriate or unauthorised use of our facilities
  • detecting and deterring criminal behavior
  • conducting incident investigations

7. Disclosure of Your Personal Information

As a part of providing you with our services and products and the management and/or operation of the same, Malaysia Airports may be required or need to disclose information about you to Malaysia Airports Holdings Berhad as well as the following third parties:

  • Malaysia Airports' tenants and licensees (for example, airlines, retail outlets at airport terminals, transport operators and other companies operating on Malaysia Airports' property)
  • companies and/or organisations that act as our agents, contractors , service providers and/or professional advisers
  • companies and/or organisations that assist us in processing and/or otherwise fulfilling transactions that you have requested
  • our business associates and other parties for purposes that are directly related to the purpose of collecting your personal information
  • other parties in respect of whom you have given your express or implied consent

subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to Malaysia Airports.

8. Direct Marketing

Malaysia Airports may use your personal information to provide you with information about our and third party services and/or products, which may be of interest or benefit you, except where otherwise requested by you.

In certain instances, we may disclose your relevant personal information to our preferred merchants and strategic partners where your prior consent has been obtained and subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to Malaysia Airports.

We take reasonable steps to make sure that our agreements with service providers include appropriate privacy and confidentiality obligations.

If you do not wish your personal information to be utilised for the purposes of marketing or should you change your mind in relation to your previous decision, please contact us at the address detailed at the end of this Privacy Notice. We will abide by your latest written instructions to us.

9. What If Personal Information Provided By You Is Incomplete?

Where indicated (for example in application forms), it is obligatory to provide your personal information to us to enable us to process your application for our services and/or products. Should you decline to provide such obligatory personal information, we may not be able to process your application or provide you with our services or products.

10. Your Rights To Access And Correct Your Personal Information

We can assist you to access and correct your personal information held by us.

Where you wish to have access to your personal information in Malaysia Airports' possession, or where you are of the opinion that such personal information held by us is inaccurate, incomplete, misleading or where relevant, not up-to-date, you may make a request to us via our Data Access Request Form or Data Correction Request Form respectively. These forms are available at our offices upon request.

We will use reasonable efforts to comply with your request to access or correct your personal information within 21 days of receiving your duly completed Data Access Request Form/Data Correction Request Form and the relevant processing fee (if any).

Please note that Malaysia Airports may have to withhold access to your personal information in certain situations, for example when we are unable to confirm your identity or where information requested for is of a confidential commercial nature or in the event we receive repeated requests for the same information. Nevertheless, we will notify you of the reasons for not being able to accede to your request.

11. Online Dealings With Malaysia Airports

Cookies

Malaysia Airports collects information about your use of our website from cookies. Cookies are packets of information stored in your computer which assist your website navigation by customizing site information tailored to your needs. Cookies in themselves do not identify the individual user, just the computer used. You are not obliged to accept cookies. If you are concerned, you can set your computer either to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. However, rejection of cookies may affect your use of the website as we will be unable to personalize aspects of your use of the website.

Links To Third Party Websites

Please be informed that this Privacy Notice applies solely to our website(s) and does not apply to any third party websites you may access from our website(s). To determine how these third party websites (e.g. Twitter, Facebook, YouTube) deal with your Personal Information, you should ensure that you read their respective privacy policies/notices.

12. Updates To Our Privacy Notice

Malaysia Airports may amend this Privacy Notice from time to time. Please check our website on an ongoing basis for information on our most up-to-date practices.

13. Our Contact Details

Should you have any queries, concerns or complaints in relation to this Privacy Notice, kindly contact us during office hours (between 8.30am to 5.30pm - Monday to Friday) at the following contact points:

Designation Perception Management Manager
Telephone 03-87777000
Fax No 03-87777210
E-mail CARE@malaysiaairports.com.my
Address Malaysia Airports Holdings Berhad
Malaysia Airports Corporate Office,
Persiaran Korporat KLIA,
64000 Sepang Selangor.

 

Or click here

Reference Access Offer - Malaysia Airports (Sepang) Sdn. Bhd.

This Reference Access Offer is issued by MALAYSIA AIRPORTS (SEPANG) SDN. BH(Company No. 320480-D), a company incorporated in Malaysia having its registered address at Malaysia Airports Corporate Office, Persiaran Korporat KLIA, 64000 KLIA, Sepang, Selangor Darul Ehsan and its business address at 3rd & 4th Floor, Airport Management Centre, KL International Airport, 64000 KLIA, Sepang, Selangor Darul Ehsan.

Kindly download the document below for info.

Download Reference Access Offer

Privacy Notice - Malaysia Airports Sdn. Bhd.

Privacy Notice

This Privacy Notice sets out how Malaysia Airports (Sepang) Sdn Bhd and Malaysia Airports Sdn Bhd (collectively referred to as "Malaysia Airports") will handle personal information in accordance with the Personal Data Protection Act 2010 ("PDPA") and the laws of Malaysia.

1. What This Privacy Notice Explains

This Privacy Notice explains:

  • What kind of personal information we collect
  • How we collect your personal information
  • How we use your personal information
  • When we disclose your personal information
  • Access to and correction of your personal information
  • Online dealings with Malaysia Airports

2. Our Commitment To You

Malaysia Airports values the trust of our customers, airport users and the public. We are committed to protecting your personal information and ensuring that your personal information is used only for the purposes stated herein.

3. Defining Personal Information

Personal information refers to any information, which relates directly or indirectly to you. This includes any information that can be used to distinguish, identify or contact you. For the purposes of this Privacy Notice, personal information encompasses sensitive personal information, which relates to information relating to your health, political opinions, religious beliefs, etc.

4. What Kind Of Personal Information We Collect

In order for Malaysia Airports to operate in an efficient and effective manner and provide you with the best service possible, we may collect personal information from you which may include but is not limited to contact information about you and/or other persons that you are making a booking for or travelling with ("Travel Companion(s)"). The personal information collected may include your and/or your Travel Companion(s) name, address(es), telephone number(s), email address(es) and other relevant contact information, passport information, date of birth, demographic information such as age and gender, country of citizenship, flight details, travel information, information necessary to facilitate travel or other services such as emergency contacts, seating preferences and special dietary or medical needs, transaction information such as credit card details, information for marketing purposes such as language preference and communication preferences, information captured on security systems, including a recording of your image on Closed Circuit Television (CCTV) and a recording of your voice from calls to certain airport operations or security telephone lines.

Where you provide us with the personal information of your Travel Companion, you confirm that you have obtained the prior consent of your Travel Companion(s) to provide us with their personal information and to view or change their information.

5. How Do We Collect Your Personal Information?

Malaysia Airports may collect personal information from you in one or more of the following methods: -

  • use any of our services or products
  • fill in forms (for example, visitor registration forms, safety pass application forms) or coupons (either online or in hard copy)
  • make an enquiry with us (either in person with one of our staff, over the phone, via email or through our websites)
  • participate in any of our surveys
  • enter into any competitions run by us
  • respond to any marketing materials we send out
  • subscribe to one of our publications (for example, newsletters)
  • commence a business relationship with us (for example, as a service provider or as a tenant)
  • lodge a complaint with us
  • visit any of our airports or offices
  • visit our websites
  • provide feedback to us (either via our websites or in hard copy)
  • apply for permission or security clearance to enter restricted areas within Malaysia Airports

Other than personal information obtained from you directly (as laid out above), we may also obtain your personal information from third parties we deal with or connected with you, for example from airlines, travel agencies and from such other sources in respect of which you have given your consent to disclose information relating to you and/or where otherwise lawfully permitted. We also use Closed Circuit Television (CCTV) to record footage at our premises.

6. How We Use Your Personal Information

Malaysia Airports may collect personal information from you or from the category of third parties identified above which is to be utilised for one or more of the following purposes:-

  • to properly identify you
  • to assess your application(s) /request(s) for our services and/or products
  • to keep in contact with you and provide you with any information you have requested
  • to better manage any business relationship we may have with you
  • to process any communications you send us (for example, answering any queries and dealing with any complaints and feedbacks)
  • to improve our services and/or products and to develop new services and/or products
  • to provide you with information on our other service(s), product(s) and offer(s) which may be of interest to you
  • to notify you about benefits and changes to the features of our services and product(s)
  • to determine how can we improve services to our customers;
  • to produce data, reports and statistics which have been anonymised or aggregated in a manner that does not identify you as an individual
  • to manage terminal and airside operations including general security, safety, traffic flow and risk management
  • to record any incidents involving you which occurs on Malaysia Airports' property
  • to maintain records required for security, aviation, claims or other legal purposes
  • to investigate, respond to a defend claims made against, or involving Malaysia Airports and/or its subsidiaries
  • to conduct marketing activities (for example, market research)
  • to comply with legal and regulatory requirements
  • for any other purposes that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities

CCTV footage, in particular, may also be used for the following purposes:

  • operational reasons such as traffic flow and access
  • for quality assurance purposes
  • to assist in the prevention and detection of acts of unlawful interference against aviation
  • monitoring the safety and security of airport users and workers
  • detecting and deterring suspicious, inappropriate or unauthorised use of our facilities
  • detecting and deterring criminal behavior
  • conducting incident investigations

7. Disclosure of Your Personal Information

As a part of providing you with our services and products and the management and/or operation of the same, Malaysia Airports may be required or need to disclose information about you to Malaysia Airports Holdings Berhad as well as the following third parties:

  • Malaysia Airports' tenants and licensees (for example, airlines, retail outlets at airport terminals, transport operators and other companies operating on Malaysia Airports' property)
  • companies and/or organisations that act as our agents, contractors , service providers and/or professional advisers
  • companies and/or organisations that assist us in processing and/or otherwise fulfilling transactions that you have requested
  • our business associates and other parties for purposes that are directly related to the purpose of collecting your personal information
  • other parties in respect of whom you have given your express or implied consent

subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to Malaysia Airports.

8. Direct Marketing

Malaysia Airports may use your personal information to provide you with information about our and third party services and/or products, which may be of interest or benefit you, except where otherwise requested by you.

In certain instances, we may disclose your relevant personal information to our preferred merchants and strategic partners where your prior consent has been obtained and subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to Malaysia Airports.

We take reasonable steps to make sure that our agreements with service providers include appropriate privacy and confidentiality obligations.

If you do not wish your personal information to be utilised for the purposes of marketing or should you change your mind in relation to your previous decision, please contact us at the address detailed at the end of this Privacy Notice. We will abide by your latest written instructions to us.

9. What If Personal Information Provided By You Is Incomplete?

Where indicated (for example in application forms), it is obligatory to provide your personal information to us to enable us to process your application for our services and/or products. Should you decline to provide such obligatory personal information, we may not be able to process your application or provide you with our services or products.

10. Your Rights To Access And Correct Your Personal Information

We can assist you to access and correct your personal information held by us.

Where you wish to have access to your personal information in Malaysia Airports' possession, or where you are of the opinion that such personal information held by us is inaccurate, incomplete, misleading or where relevant, not up-to-date, you may make a request to us via our Data Access Request Form or Data Correction Request Form respectively. These forms are available at our offices upon request.

We will use reasonable efforts to comply with your request to access or correct your personal information within 21 days of receiving your duly completed Data Access Request Form/Data Correction Request Form and the relevant processing fee (if any).

Please note that Malaysia Airports may have to withhold access to your personal information in certain situations, for example when we are unable to confirm your identity or where information requested for is of a confidential commercial nature or in the event we receive repeated requests for the same information. Nevertheless, we will notify you of the reasons for not being able to accede to your request.

11. Online Dealings With Malaysia Airports

Cookies

Malaysia Airports collects information about your use of our website from cookies. Cookies are packets of information stored in your computer which assist your website navigation by customizing site information tailored to your needs. Cookies in themselves do not identify the individual user, just the computer used. You are not obliged to accept cookies. If you are concerned, you can set your computer either to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. However, rejection of cookies may affect your use of the website as we will be unable to personalize aspects of your use of the website.

Links To Third Party Websites

Please be informed that this Privacy Notice applies solely to our website(s) and does not apply to any third party websites you may access from our website(s). To determine how these third party websites (e.g. Twitter, Facebook, YouTube) deal with your Personal Information, you should ensure that you read their respective privacy policies/notices.

12. Updates To Our Privacy Notice

Malaysia Airports may amend this Privacy Notice from time to time. Please check our website on an ongoing basis for information on our most up-to-date practices.

13. Our Contact Details

Should you have any queries, concerns or complaints in relation to this Privacy Notice, kindly contact us during office hours (between 8.30am to 5.30pm - Monday to Friday) at the following contact points:

Designation Perception Management Manager
Telephone 03-87777000
Fax No 03-87777210
E-mail CARE@malaysiaairports.com.my
Address Malaysia Airports Holdings Berhad
Malaysia Airports Corporate Office,
Persiaran Korporat KLIA,
64000 Sepang Selangor.

 

Or click here

Privacy Notice - Malaysia Airports (Niaga) Sdn Bhd

Privacy Notice

This Privacy Notice sets out how Malaysia Airports (Niaga) Sdn Bhd and its subsidiary Eraman (Malaysia) Sdn. Bhd. (collectively, "Eraman", "we" or "us"), will handle personal information in accordance with the Personal Data Protection Act 2010 ("PDPA") and the laws of Malaysia.

1. What This Privacy Notice Explains

  • What kind of personal information we collect
  • How we collect your personal information
  • How we use your personal information
  • When we disclose your personal information
  • Access to and correction of your personal information
  • Online dealings with Eraman

2. Our Commitment To You

We value the trust of our customers and are committed to protecting your personal information and ensuring that your personal information is used only for the purposes stated herein.

3. Defining Personal Information

Personal information refers to any information, which relates directly or indirectly to you. This includes any information that can be used to distinguish, identify or contact you. For the purposes of this Privacy Notice, personal information encompasses sensitive personal information, which relates to information relating to your health, political opinions, religious beliefs, etc.

4. What Kind Of Personal Information We Collect

In order for us to operate in an efficient and effective manner and provide you with the best service and products, whether in our stores or online, we may collect personal information from you which may include but is not limited to information such as your name, gender, date of birth, phone number, address(es), shipping address(es), email address(es), and other relevant contact information, website registration information, ERAMAN privilege card application information, profession, preferences concerning types of products and/or services, frequency of use of certain types of products and/or services, transactional information such as account and/or credit card details, passport details, details of your overseas travel including destination & flight number and demographic information such as income level and marital status.

5. How Do We Collect Your Personal Information?

We may collect personal information from you when you: -

  • commence a business relationship with us (for example, as a customer or service provider)
  • apply for our ERAMAN Privilege Card
  • visit our stores
  • visit our website
  • register on our website
  • purchase any of our products online
  • purchase any of our products at our stores
  • fill in forms or coupons (either online or in hard copy)
  • purchase and/or obtain vouchers
  • redeem products
  • subscribe to one of our publications and/or promotional materials (for example, newsletters and brochures)
  • make an enquiry with us (either in person with one of our staff, over the phone, via email or through our websites)
  • lodge a complaint with us

Other than personal information obtained from you directly (as laid out above), we may also obtain your personal information from third parties we deal with or connected with you, for example with customs authorities, airlines, and from such other sources in respect of which you have given your consent to disclose information relating to you and/or where otherwise lawfully permitted. We also use Closed Circuit Television (CCTV) to record footage at our premises.

6. How We Use Your Personal Information

We may collect personal information from you or from the category of third parties identified above which is to be utilised for one or more of the following purposes:-

  • to register you
  • to properly identify you
  • to provide the services and customer support you request
  • to provide you with ERAMAN card holder privileges
  • to customize, measure and improve our services
  • to process enquiries, complaints and orders received
  • to send out orders
  • to collect fees
  • to inform you of targeted marketing, updates on products and services and promotional offers based on your communication preferences
  • to comply with legal and regulatory requirements
  • to provide you with information about products that may be of interest to you
  • to send you greeting cards, such as birthday cards, mother's and father's day cards
  • to send you vouchers

CCTV footage, in particular, may also be used for the following purposes:

  • for quality assurance purposes
  • detecting and deterring suspicious, inappropriate or unauthorised use of our facilities
  • detecting and deterring criminal behavior
  • conducting incident investigations

7. Disclosure of Your Personal Information

As a part of providing you with our products and services and the management and/or operation of the same, we will be required or need to disclose information about you to the following third parties:

  • companies and/or organisations that act as our agents, contractors , service providers and/or professional advisers
  • companies and/or organisations that assist us in processing and/or otherwise fulfilling transactions that you have requested
  • our business associates and other parties for purposes that are directly related to the purpose of collecting your personal information
  • other parties in respect of whom you have given your express or implied consent

subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to us.

8. Direct Marketing

We may use your personal information to provide you with information about our and third party services and/or products, which may be of interest or benefit you, except where otherwise requested by you.

In certain instances, we may disclose your relevant personal information to our preferred merchants and strategic partners where your prior consent has been obtained and subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to us.

We take reasonable steps to make sure that our agreements with service providers include appropriate privacy and confidentiality obligations.

If you do not wish your personal information to be utilised for the purposes of marketing or should you change your mind in relation to your previous decision, please contact us at the address detailed at the end of this Privacy Notice. We will abide by your latest written instructions to us.

9. What If Personal Information Provided By You Is Incomplete?

Where indicated (for example in application/registration forms), it is obligatory to provide your personal information to us to enable us to process your application for our services and/or products. Should you decline to provide such obligatory personal information, we may not be able to process your application or provide you with our services or products.

10. Your Rights To Access And Correct Your Personal Information

We can assist you to access and correct your personal information held by us.

Where you wish to have access to your personal information in our possession, or where you are of the opinion that such personal information held by us is inaccurate, incomplete, misleading or where relevant, not up-to-date, you may make a request to us via our Data Access Request Form or Data Correction Request Form respectively. These forms are available at our offices upon request.

We will use reasonable efforts to comply with your request to access or correct your personal information within 21 days of receiving your duly completed Data Access Request Form/Data Correction Request Form and the relevant processing fee (if any).

Please note that we may have to withhold access to your personal information in certain situations, for example when we are unable to confirm your identity or where information requested for is of a confidential commercial nature or in the event we receive repeated requests for the same information. Nevertheless, we will notify you of the reasons for not being able to accede to your request.

11. Online Dealings With Eraman

Cookies

We collect information about your use of our website from cookies. Cookies are packets of information stored in your computer which assist your website navigation by customizing site information tailored to your needs. Cookies in themselves do not identify the individual user, just the computer used. You are not obliged to accept cookies. If you are concerned, you can set your computer either to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. However, rejection of cookies may affect your use of the website as we will be unable to personalize aspects of your use of the website.

 

Links To Third Party Websites

Please be informed that this Privacy Notice applies solely to our website and does not apply to any third party websites you may access from our website. To determine how these third party websites (e.g. Twitter, Facebook, YouTube) deal with your Personal Information, you should ensure that you read their respective privacy policies.

12. Updates To Our Privacy Notice

We may amend this Privacy Notice from time to time. Please check our website on an ongoing basis for information on our most up-to-date practices.

13. Our Contact Details

Should you have any queries, concerns or complaints in relation to this Privacy Notice, kindly contact us during office hours (between 8.30am to 5.30pm – Monday to Friday) at the following contact points:

Designation Administration Executive
Telephone 03-87768600
Fax No 03-87873747
E-mail CARE@malaysiaairports.com.my
Address Malaysia Airports (Niaga) Sdn Bhd
Malaysia Airports Corporate Office,
Persiaran Korporat KLIA,
64000 Sepang Selangor.

 

 

A current version of this Privacy Notice is available on our website at: www.eraman.com.my

Privacy Notice - Sama-Sama KL International Airport Hotel

Privacy Notice

This Privacy Noticesets out how Sama-Sama KL International Airport Hotel (hereinafterreferred to as “Sama-Sama”, “we” or “us”),will handle personal information in accordance with the Personal Data Protection Act 2010 (“PDPA”) and the laws of Malaysia.

1. What This Privacy Notice Explains

This Privacy Notice explains:

  • What kind of personal information we collect
  • How we collect your personal information
  • How we use your personal information
  • When we disclose your personal information
  • Access to and correction of your personal information
  • Online dealings with us

Please note that this Privacy Notice does not cover personal information collected or held by us about our employees and is to be read subject to any overriding provision of law or contract.

2. Our Commitment To You

We value the trust of our guests, customers and business partners and are committed to protecting your personal information and ensuring that your personal information is used only for the purposesstated herein.

3. Defining Personal Information

Personal information refers to any information, which relates directly or indirectly to you. This includes any information that can be used to distinguish, identify or contact you. For the purposes of this Privacy Notice, personal information encompasses sensitive personal information, which relates to information relating to your health, political opinions, religious beliefs, etc.

4. What Kind Of Personal Information We Collect

In order for us to operate in an efficient and effective manner and provide you with the best service possible, we may collect personal information from you which may include contact information about you and/or other persons that you are making a booking for or travelling with (“Travel Companion(s)”), including but not limited to name, address(es), telephone number(s), email address(es), passport and visa information and other relevant contact information, identification details, transaction information such as credit card details, booking and travel information, any information necessary to fulfill special requests (e.g., health conditions that require specific accommodation, purchase of goods and services), information captured on card key and other security systems, including a recording of your image on Closed Circuit Television (CCTV) and a recording of your voice from calls made to us, information you provide us regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers, contact and other relevant details of corporations and individuals with whom we do business (e.g., travel agents, meeting and event planners).

Where you provide us with the personal information of your Travel Companion, you confirm that you have obtained the prior consent of your Travel Companion(s) to provide us with their personal information and to view or change their information.

5. How Do We Collect Your Personal Information?

We may collect personal information directly from you when you:

  • make a reservation
  • fill up our registration card upon check-in/telephone/e-mail/web booking
  • sign up for our loyalty program
  • subscribe to one of our publications (for example, newsletters and brochures)
  • fill up enquiry and feedback forms
  • fill up any of our guest survey questionnaires
  • make payment for goods and/or services
  • lodge a complaint with us

Other than personal information obtained from you directly (as laid out above), we may also obtain your personal information from third parties we deal with or connected with you, for example from airlines, travel agencies and from such other sources in respect of which you have given your consent to disclose information relating to you and/or where otherwise lawfully permitted. We also use Closed Circuit Television (CCTV) to record footage at our premises.

6. How We Use Your Personal Information

We may collect personal information from you or from the category of third parties identified above which is to be utilized for one or more of the following purpose:

  • to process and confirm your hotel booking
  • to provide and charge for the hotel accommodation and other goods and services you purchase
  • for identification and verification purposes
  • for operational and administrative purposes
  • to provide customer support and services
  • fulfill contractual obligations to you, anyone involved in the process of making your travel arrangements (e.g., travel agents, group travel organizers or your employer) and vendors (e.g., credit card companies, airline operators and other loyalty programs)
  • to comply with legal and regulatory requirements
  • to conduct marketing activities (for example, market research)
  • to send you information on products and services, special promotional offers, newsletters; and/or customer survey forms and questionnaires

CTV footage, in particular, may also be used for the following purposes:

  • for quality assurance purposes
  • to provide for the safety and security of staff, guests and other visitors
  • detecting and deterring suspicious, inappropriate or unauthorised use of our facilities
  • detecting and deterring criminal behavior
  • conducting incident investigations

7. Disclosure of Your Personal Information

As a part of providing you with our products and services and the management and/or operation of the same, we may be required or need to disclose information about you to the following third parties:

  • companies and/or organisations that act as our agents, contractors , service providers and/or professional advisers
  • companies and/or organisations that assist us in processing and/or otherwise fulfilling transactions that you have requested
  • our business associates and other parties for purposesthat are directly related to the purpose of collecting your personal information
  • other parties in respect of whom you have given your express or implied consent

subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to Sama-Sama.

8. Direct Marketing

We may use your personal information to provide you with information about our and third party services and/or products, which may be of interest or benefit you,except where otherwise requested by you.

In certain instances, we may disclose your relevant personal information to our preferred merchants and strategic partners where your prior consent has been obtained and subject at all times to any laws (including regulations, guidelines and/or obligations) applicable tous.We take reasonable steps to make sure that our agreements with service providers include appropriate privacy and confidentiality obligations.

If you do not wish your personal information to be utilised for the purposes of marketing or should you change your mind in relation to your previous decision, please contact us at the address detailed at the end of this Privacy Notice. We will abide by your latest written instructions to us.

9. What If Personal Information Provided By You Is Incomplete?

Where indicated (for example in registration forms), it is obligatory to provide your personal information to us to enable us to process your application for our services and/or products. Should you decline to provide such obligatory personal information, we may not be able to process your application or provide you with our services or products.

10. Your Rights To Access And Correct Your Personal Information

We can assist you to access and correct your personal information held by us.

Where you wish to have access to your personal information in our possession, or where you are of the opinion that such personal information held by us is inaccurate, incomplete, misleading or where relevant, not up-to-date, you may make a request to us via our Data Access Request Form or Data Correction Request Form respectively. These forms are available at our office upon request.

We will use reasonable efforts to comply with your request to access or correct your personal information within 21 days of receiving your duly completed Data Access Request Form/Data Correction Request Form and the relevant processing fee (if any).

Please note that we may have to withhold access to your personal information in certain situations, for example when we are unable to confirm your identity or where information requested for is of a confidential commercial nature or in the event we receive repeated requests for the same information. Nevertheless, we will notify you of the reasons for not being able to accede to your request.

11. Information We Collect When You Visit Us Online

If you choose to obtain information or do business with us online by visiting www.samasamahotels.com you may wish to know the following:

12. Sama-Sama Website

When you visit our Website, we collect standard internet log information and details of visitor behavior patterns to ascertain the number of visitors to the various parts of the Website. Such information is not linked to you as an individual.We use such information to evaluate and improve the features, guest experience and functionality of our Website.

13. Cookies

We collect information about your use of our website from cookies. Cookies are packets of information stored in your computer which assist your website navigation by customizing site information tailored to your needs. Cookies in themselves do not identify the individual user, just the computer used. You are not obliged to accept cookies. If you are concerned, you can set your computer either to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. However, rejection of cookies may affect your use of the website as we will be unable to personalize aspects of your use of the website.

Further information about cookies and how they work is available at www.allaboutcookies.org. To opt out of being tracked by Google Analytics across the Website please visit http://tools.google.com/dlpage/gaoptout

14. Links To Third Party Websites

Please be informed that this Privacy Noticeapplies solely to our Website and does not apply to any third party websites you may access from our Website. To determine how these third party websites(e.g. Twitter, Facebook, YouTube) deal with your Personal Information, you should ensure that you read their respective privacy policies.

15. Updates To Our Privacy Notice

We may amend this Privacy Notice from time to time. Please check our website on an ongoing basis for information on our most up-to-date practices.

16. Our Contact Details

Should you have any queries, concerns or complaints in relation to this Privacy Notice, kindly contact us during office hours (between 9.00am to 6.00pm – Monday to Friday) at the following contact points:

Designation Acting General Manager
Telephone 03-87780094
Fax No 03-87875555
E-mail sundra.kulendra@samasamahotels.com
Address Sama-Sama Hotel,
KL International Airport,
Jalan CTA 4 B,
64000, Sepang, Selangor
Darul Ehsan, Malaysia.

sama-sama hotel

 

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