We wish to clarify on the matter raised by Mr Wilson Ng on www.placesandfoods.com – KLIA Dress Code for Lost & Found Baggage.
We have investigated the matter and found that it was a miscommunication on the implementation of a policy pertaining to the issuance of visitor passes at our airports.
First and foremost, the dress code applies for public requesting for visitor passes to enter the terminal for any official visits or work purposes.
However, the dress code does not apply to passengers passing through our airports.
In this case, we regret that the confusion on the dress code requirement arose as a result of Mr Ng applying for a visitor pass to re-enter the terminal to go to the Malaysia Airlines’ Lost & Found office which is located at the airside area of the terminal.
We would like to extend our sincerest apologies to Mr Ng for any inconvenience caused during the incident.
It is our hope that Mr. Wilson Ng will have a joyful experience at any of our airports during his next visit.
Thank you.