Malaysia Airports hosted high tea for more than 1,500 airport staff to appreciate their contribution during the recent crisis at KL International Airport
SEPANG – Malaysia Airports gathered more than 1,500 airport staff who volunteered and helped during the recent crisis at KL International Airport (IATA Code: KUL) at a high-tea reception as part of our appreciation for their assistance and support throughout the incident.
Apart from our own volunteer team, Skuad Ceria, those who immediately responded to our call for help also included Malaysia Airlines MH Rangers, Malindo Air volunteers and groundhandling staff from Aerodarat and Pos Aviation.
They were instrumental in ensuring that inconvenience to passengers were minimised during the network disruption crisis. The majority of the volunteers were deployed to various touchpoints to provide flight, wayfinding and general information to passengers so that they can catch their flight on time, especially as the Flight Information Display System (FIDS) was unserviceable. Volunteers also had to manually update the flight information on a constant basis so that the correct flight information could be displayed at all times. Meanwhile, another set of volunteers was also deployed to perform various manual fallback measures such as baggage sorting to ensure that passenger baggage could be loaded onto the aircraft in a timely manner. Despite the initial chaos and congestion at the KLIA Main Terminal, these fall-back procedures were successfully executed with the support of our selfless volunteers whose main focus was in ensuring continuity of the flight and airport operations.
Raja Azmi expressed his heartfelt gratitude to all the volunteers and said that Malaysian hospitality was showcased at its best, thanks to them. “I am proud that the airport community stepped up and went beyond their call of duty by working overtime, volunteering their services and showing compassion to the passengers. We are very thankful to have a strong support system during the unfortunate incident. All of them, the operations and technical teams as well as the volunteers stood in solidarity and came together to lend a helping hand. I remember seeing the tired and worn out looks, but the one thing that I will always remember was the smiles that you had for our passengers to calm them down and assure them that you were there for them. Your contribution makes you our true airport heroes, and we can’t thank you enough.”
The appreciation high-tea was hosted at Sama-Sama Hotel KLIA. Raja Azmi and the management team took the opportunity to mingle with the volunteers and share memorable experiences with them. The management also handed out specially made cupcakes by Sama-Sama Hotel to each staff.