Survey

SEPANG – KL International Airport (KLIA) and Langkawi International Airport (LGK retained their positions as the world’s best airports by achieving perfect scores of 5.00 respectively in the Airport Service Quality (ASQ) survey for Q3 2022. Both airports had attained the same top spot in Q2 2022. For Q3, KLIA shared the achievement in the over 40 million passengers per annum (mppa) category alongside eight other airports. Meanwhile, LGK was the only airport in its category of 2–5 mppa to score full points in the survey.

SEPANG – KL International Airport (KLIA) has been placed at world's number 1 spot in the Airport Service Quality (ASQ) survey for Q4 2021. This placement is achieved alongside 9 other international airports in the same category of over 40 million passengers per annum (mppa) that had all received a perfect score of 5.00 in the global survey. The results were recently made known by Airports Council International (ACI) who is responsible for benchmarking the world’s best airports in terms of overall passenger satisfaction for terminal safety, facilities, services, and cleanliness.