Despite the network disruption, crowd management at the airport is currently under control
SEPANG – The systems disruption experienced at KL International Airport which began on 21 August 2019 is caused by network failure. As part of the steps taken to resolve this, we have replaced the network equipment which is currently being tested and closely monitored for stability.
SEPANG – Malaysia Airports wish to inform that as at 6.00 am today, the team is still in the midst of stabilising the system at KUL. As mentioned earlier, the systems disruption has caused flights delays. In mitigating this, we have utilised all 38 remote bays at KLIA Main Terminal to cater to aircraft that are not able to proceed to the scheduled gates as they are still being occupied.
SEPANG – We wish to update that the systems at KUL have not fully stabilised. The team will continue to work round the clock in order to rectify the situation. Among the solutions that are being employed include the replacement of hardware equipment. We are pleased to inform that we have received delivery of the equipment which will undergo testing tonight. We hope to be able to resolve the situation by tomorrow morning (23 August 2019).
SEPANG – Our technical team is now in the midst of stabilising the critical passenger-facing systems at KUL. Meanwhile, all relevant stakeholders such as the Civil Aviation Authority Malaysia (CAAM) and also the representatives of airlines operating at KUL, including the Chairman of the Airline Operators Committee (AOC) have been briefed on the latest progress updates and mitigation plans.
